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Cancellation of Membership Payments

We understand that there are reasons that you cannot keep attending AquaZone and you may need to cancel your membership payments. We are sorry to see you go and hope that your time with us was enjoyable.
How do I cancel my membership payment?

For direct debit memberships

1.    Fill out the request for cancellation form below

2.    To cancel your membership before the next scheduled charge, you will have to have the form submitted before the 25th of the month.

3.    As all memberships are paid until the 27th of the month, you may continue to visit the centre or attend lessons until this date.

4.    We will send you an email to confirm that your membership has been cancelled.

Please note that your membership is not cancelled until the confirmation email is sent.

For upfront memberships, there is no cancellation of payments, as you have already paid for the period. Your membership will cease at the end of the term and will not continue unless you renew.
There is an option to refund a portion of the term membership if there are extenuating circumstances such as illness. To apply for a refund email aquazone@warrnambool.vic.gov.au outlining the request and the reason for a refund.

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